We Value our Customers!
Medsource has been our main repair vendor since the beginning of 2018 for not only the main campus but our 3 sister hospitals as well. Most vendors promise the world for cost savings and process implementations but always fail to deliver. Medsource is the exception. The fact that they were able to cut my repair budget in half is not only impressive but they communicated with our O.R Coordinators to resolve all previous issues we had with all our old repair vendors. What really impressed me outside of their main scope of the repair business, was the free value added services...from assisting us with our with tracking system, doing a physical inventory of all our trays and finding under-utilized instruments, sourcing refurbished equipment, hosting educational seminars for our new sterile processing students, the list goes on. I couldn't ask more from a vendor and I look forward to working together through the coming years.
Susie Chavarria, AAS-ST, CST, CRCST
Sterile processing Department
Medsource surgical Solutions has demonstrated and continues to provide tremendous quality service here at Houston Methodist West sterile processing department. Additionally this company has been a great resource from both a surgical instrument repair perspective and specialty instrument purchases.
Lashone Smith-Mosley MBA, CRCST, CIS
Sterile Processing/Materials Manager
Here at Houston Methodist San Jacinto Hospital, we are more than pleased with the extraordinary key to detail and knowledge of instrument needs provided by MedSource and, in particular, Jason the Area Repair Manager. We have a weekly schedule for repairs and the doctors are loving it. No more calls for dull or broken instrumentation. Jason’s knowledge of special instrumentation is remarkable. As I took over this position, I was a little weary because I had a limited knowledge of instruments. All I knew is what was shown to me here and Jason has really helped me in expanding my knowledge. With new doctors and an expanding hospital Medsource is a wonderful asset to have here and we hope to continue doing business with this wonderful group in the future.
Catherine Arnold, CRCST
Medsource has been our sole provider for instrument repair and refurbishing since the end of 2017. Jason Pena has done an outstanding job with how he handles this account. Jason is very professional and knowledgeable with instrumentation and we are very satisfied with the work thus far. Jason has been helpful with assisting with the acquisition of one offs of instruments that have allowed us to grow our inventory at discount pricing and keep our surgeons moving.
Joseph Harris, CRCST, CHL
Manager Sterile Processing
Medsource has been the primary vendor for our repairs (Instrumentation, Scopes, Cameras, power, Misc OR Equipment) over the last 3 years. The cost savings alone have been dramatic with over 40% from our previous vendors. The attention to detail and the personalized repair programs for our 6 surgical hospitals has always been top notch. Francis and the Medsource team continue to exceeded our expectations with their communication and detail for customer service, I have no doubt in my mind we will continue to be a hospital partner with them for years to come.
Kim Dalcour | Oakbend Hospital - Business Operations
Medsource Surgical Solutions is a reliable company that continues to impress us with the quality of service its team provides…consistent and efficient repair service as well as customer service.
Sytiria Jones, CRCST
Sterile processing Manager